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General

  1. Do the gift vouchers expire?
  2. What will the purchaser or recipient receive?
  3. Where can I redeem my gift voucher?
  4. What should I do if my gift voucher is damaged, lost or stolen?
  5. What should I do if I have received an incorrect/missing/defective item in my order?

Nomination of Credits

  1. What is the difference between a donation and a nomination of my account credits?
  2. How will I know that my credits will reach the charity that I have nominated securely?

BOB Card

  1. What is a BOB Card

Returns and Refunds

  1. How long does it take for me to receive a refund?
  2. How will I be refunded?

General

Q: Do the gift vouchers expire?
Yes, all gift vouchers have an expiry date. The expiry date varies for each retailer. The expiry date is listed on the bottom or back of your gift voucher.
Q: What will the purchaser or recipient receive?
The recipient will receive gift vouchers certified for use at the retailer of the purchaser's choice. The voucher will include the voucher value and validity period. The back of the voucher will include the Terms and Conditions of Use and information on where the voucher can be used.
Q: Where can I redeem my gift voucher?
Your gift voucher can be redeemed at any of your chosen retailer's participating stores.
Q: What should I do if my gift voucher is damaged, lost or stolen?
Unfortunately, if your gift voucher is lost or stolen, gobob.sg is unable to replace or refund it. You are responsible for the safe keeping of your gift voucher at all times. Once a gift voucher has been purchased you should treat it like cash.
Q: What should I do if I have received an incorrect/missing/defective item in my order?
We are very sorry that this happened. Kindly send us an email via askbob@bigonbuying.com with the following information and we will rectify it.
  • Order ID
  • What's wrong? (ie. incorrect order / missing item / defective product)




Nomination of Credits

Q: What is the difference between a donation and a nomination of my account credits?
When you nominate a charity for donation, you are authorizing us to donate on your behalf. All credits will be passed over to the charity of your choice. You will not be able to claim tax exemptions from your nominations.
Q: How will I know that my credits will reach the charity that I have nominated securely?
We have a transparent collaboration with all our participating charities. All credits nominated for donation are rigorously accounted for and dutifully reported to our charities.




BOB Card

Q: What is a BOB Card?
The gobob.sg BOB Card is a gift voucher that can be exchanged at our web site for gift vouchers from any of the retailers featured on the site. This means that the person you send it to can choose a gift voucher from a retailer of their choice.




Returns and Refunds

Q: How long does it take for me to receive a refund?
Once your return is received and accepted, (usually within 3 - 5 working days of receipt), a refund would be issued within the next 3 - 5 working days.
Q: How will I be refunded?
Since your order was placed using the DBS D2pay system, we will issue the refund through the same payment method that was used.
Alternatively, we may also issue the refund you through either bank transfer or cheque. In such a case, we would need you to provide your name, bank name and account details.