Delivery & Returns


Shipping & Delivery

BOB aims to make your gift voucher shopping experience as affordable and fuss-free as possible. We'll like to thank you all in advance for choosing our services and do rest assure that we are doing all we can to process and deliver your orders on time.


We do offer Free Shipping!

Enjoy free shipping for transactions of above $100 in a single transaction. Orders below $100 will be charged a flat admin / delivery fee of SGD$5.00.


Terms & Conditions

  • Free shipping applies only to orders amounting to $100 or more in a single transaction and single address for delivery.
  • Free shipping also applies for orders using existing account credits with at least $100 requested for delivery.
  • For both delivery request orders with less than $100 in value, a flat $5.00 fee will be charged for admin / delivery.
  • You may also enjoy free shipping with a voucher promotion code for shipping, unless otherwise stated.
  • Shipping fees will not be refunded for returns and cancellations if the item/s have been sent out to our appointed shipping service provider.
  • BOB reserves the right to change or discontinue free shipping at any time.
  • BOB reserves the right to amend the terms and conditions based on its own discretion.


International Shipping

Unfortunately, BOB does not cater to international shipping. Special orders for overseas addresses can be requested via


Time taken to receive your order

Your order will take approximately 3-5 working days to reach your mailbox. Orders over the holiday period will take longer to reach you and are dependent on our postal service providers.


The Delivery Process

BOB will be working closely with SingPost and their SMS delivery service to provide our BOB customers with this new and exciting delivery option. All BOB gift vouchers will be safely delivered to the recipient's mailbox and an SMS will be sent to the recipient to inform them of the successful delivery. No more queuing behind long lines to collect your registered mail or not being around to catch the mailman.

BOB bears no responsibility for the delivery process. Details of delivery terms and conditions from SingPost SMS delivery will be applied here. To find out more visit


How will BOB vouchers be delivered?

BOB vouchers are designed to allow gift recipients unlimited freedom to choose from our wide range of selected merchants. Instructions on how to activate BOB vouchers can be found inside the gift pack.



We respect all our customers and any suggestions you might have on how we can serve you better. Please submit all requests and suggestions to and we'll get back to you within 5 working days.


Changes to terms of service

We may change the terms and conditions of our shipping and delivery policy at any time. Any changes will be effective immediately. All changes to these terms and conditions will be posted in our website. Your use of our Services after any change means that you automatically agree to our amended terms and conditions. Therefore, you should read these terms and conditions each time you use our Services.